Chadd Rivera currently serves as the Vice President of Customer Success & Partner Success for North America - West & APAC at Cyara since June 2025. Rivera is also a member of Gain Grow Retain since July 2021. Prior to Cyara, significant roles included Vice President and Senior Director of Customer Success at symplr, where Rivera earned recognition as the 2024 Customer Success Leader of the Year and the Circle of Excellence. Rivera has a strong background in healthcare technology, having led Customer Success for GYANT and served as a Senior Client Accountable Executive at Cerner Corporation, where impactful achievements included winning the 2019 Cerner Chairman's Circle award. With formal education from Avila University, and additional credentials from Harvard Business School Online and the University of Colorado Boulder, Rivera has consistently focused on customer retention, growth, and positive outcomes within organizations.
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