John Williams is a seasoned professional with extensive experience in technical account management and telecommunications. Currently serving as a Technical Account Manager at Cyara since September 2020, John focuses on enhancing customer experience through the assessment and improvement of operational CX. Previous roles include Architect and Telephony Manager at MAXIMUS, where responsibilities encompassed technology assessment and system management for a large contact center. John's earlier experience includes serving as a Technical Account Manager at VOX Network Solutions, where John managed significant customer accounts and support processes, along with roles as Senior Remote Engineer and Senior Technical Engineer across various organizations. John’s comprehensive background is grounded in technology integration, strategic planning, and customer advocacy, supported by education at Fresno City College and Edison Computech.
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