Minsik Sim is an experienced Technical Lead at Cyara, where responsibilities include enhancing customer experience assurance across digital and voice channels since July 2021. Previously, Minsik held the position of Senior Software Developer at TrackBack Limited, and served as CEO and Developer at Acronode, focusing on AI and machine learning solutions. Minsik has a strong background in software development for various industries, including access control systems at Integrated Control Technology and call center software at Furence and DigitalOnNet. Minsik holds a Master of Science in Computer Science from Sungkyunkwan University and a Bachelor's degree in Mechanical Engineering from Chung-Ang University, complemented by postgraduate education at the University of Southern Queensland.
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