Steve Corbin

Steve Corbin's work experience begins with their current role as a Customer Success Manager at Cyara, a leading Automated CX Assurance Platform provider. In this role, Steve works to help brands improve their customer experience by ensuring flawless customer journeys across voice and digital channels.

Prior to their current position, Steve was an Operations Manager at Valvoline, where they managed a high-volume contact center handling 3 million contacts per year for 55 BPO clients. During their time at Valvoline, Steve successfully implemented standardized processes and maximized productivity, leading to a 141% year-over-year program growth and acquiring 220,000 new customers annually. Steve also achieved a $28 million annual revenue increase.

Before Valvoline, Steve held the position of Operations Manager at AAA Allied Group. Here, they oversaw operations for the Emergency Road Service and Membership Sales departments, managing a team of 160 agents and 8 direct reports. Steve's accomplishments at AAA include achieving a nationally ranked CSAT score of 94%, a 91% membership renewal rate, and significant reductions in costs and response times.

Overall, Steve Corbin has a strong background in operations management, driving revenue growth, improving customer satisfaction, and implementing standardized processes.

Steve Corbin earned a Bachelor's degree in Business Administration and Management, General from Sullivan University. The timeframe of their education is not specified.