Heather Mentzer currently serves as the Manager of Customer Success at CyberArk since May 2023. Prior to this role, Heather held various positions at Trellix from December 2004 to April 2023, including Manager of Customer Success, where oversight of Customer Success operations, post-sale adoption, growth, and retention of enterprise accounts took place. Heather demonstrated strong leadership during company transitions such as divestitures and mergers. As a Customer Success Manager, Heather focused on optimizing customer engagement strategies and fostering relationships that enhanced satisfaction and retention. Additionally, Heather started as a Support Account Manager and Systems Support Specialist at MXLogic, specializing in high-profile enterprise customer support for SaaS Email and Web Protection technologies. Heather holds a Bachelor's degree in Business Administration and Management from Champlain College and an Associate’s Degree in Computer Networking from ITT Technical Institute-Oxnard.
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