Mike Townsend is a seasoned technology professional currently serving as the Director of Advanced Customer Escalations Engineering at CyberArk since October 2022. Prior to this role, Mike spent nearly 16 years at Pegasystems in various leadership and engineering capacities, including Director of Customer Support, where responsibilities included leading global support teams and fostering career growth among engineers. Earlier experience at Pegasystems also encompassed roles such as Software Solutions Team Lead and Senior Software Solutions Engineer, with a focus on client support and problem resolution for complex software issues. Mike's career began in software development, with a foundation in building applications for financial services, and includes a brief period as a Software Consultant. Educationally, Mike holds a BFA in Creative Writing from Emerson College, obtained in 1998.
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