Ran Erman has over twelve years of experience in customer operations leadership, with five years in executive roles. Currently serving as the VP of Customer and Partner Success at Swish.ai, they oversee post-sale activities for Enterprise and Global 2000 accounts. Previously, as the Executive VP of Customer Experience at Mend, they led a large global team and implemented significant operational changes to enhance customer satisfaction and retention. Additionally, Ran has worked in various roles, including Independent Customer Experience Consultant and Director of Customer Support, developing strong processes and driving team growth throughout their career. They hold a B.A. in Computer Science and an MBA in International Management and Strategy.
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