Joshua Sugumar is a skilled professional with a robust background in account management and customer success, currently serving as a Senior Account Manager at Cyces Innovation Labs LLP since August 2021, where leadership of a team led to exceeding quota attainment by 125% and improving client Net Promoter Score by 8 points. In previous roles, Joshua successfully managed key client portfolios, enhancing revenue by 20% through upselling strategies. Experience includes working as a Senior Customer Success Manager at Freshboost and an Information Technology Intern at Stanadyne India, alongside a foundational role as a Business Analyst at VENUS Software. Joshua holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from SRM IST Chennai and possesses extensive knowledge in data analysis and client relationship management.
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