Luis Gonzalez

Luis Gonzalez has extensive experience in customer success and client management across various technology and gaming companies. Currently serving as a Customer Success Manager at Cyderes since June 2025, Luis previously held roles at Optiv, where efforts to enhance customer retention were implemented through the MITRE ATT&CK Framework, and at N-able, where relationships with top MSPs were cultivated to drive revenue growth. Prior experiences include managing enterprise accounts at Seamless.AI, facilitating software integration at Leoforce, and engaging with the gaming community at Ubisoft as both a Social Media Representative and Account Support Representative. With early career roles at Citrix, GameStop, and as a Quality Assurance Tester at VMC, Luis has developed a strong foundation in sales, customer support, and product understanding within the technology sector.