Heidi Simula

Heidi Simula is a seasoned professional with extensive experience in service management and customer relationship development. Currently serving as Service Team Manager at Telia Cygate since June 2023, Heidi has previously held roles as Service Manager at Chilitaito Oy and ITaito Oy, where responsibilities included overseeing customer satisfaction and developing customer relationship management models. Additional experience includes positions as Account Manager and Inside Sales Representative at IT-palvelutalo Valtti, focusing on client strategies and project management. Prior to that, Heidi worked as a Senior Marketeer and Marketeer at Trainers' House, leading projects and engaging with top management. Early career roles include sales positions at SOK, K-Rauta, and Plantagen Finland Oy. Heidi holds a Bachelor's Degree in Business Administration from Laurea University of Applied Sciences.