Lilly Hsueh

Lilly Hsueh is an accomplished professional in customer success management with extensive experience in leading global strategies. Currently serving as the VP of Customer Success at CYGNVS since September 2025, Lilly empowers enterprises with secure incident response solutions. Prior to this role, Lilly held various leadership positions at Cloudinary, including VP of Customer Success Management and Global Director of Customer Success for Strategic Customers, where achievements included scaling engagement models and exceeding key performance indicators. Earlier experiences also include roles at Clover Network Inc. and Accenture, highlighting expertise in operational efficiency and cross-functional collaboration. Lilly holds a Bachelor's Degree in Chemical and Biomolecular Engineering from the University of California, Berkeley.