Tim Poot is an award-winning digital transformation leader currently serving as the Director of Workforce Management at AmeriGas, where they implement lean staffing solutions and drive significant operational cost reductions. Previously, Tim held leadership roles at Sallie Mae, Vanderbilt University Medical Center, and Guardian Life, consistently focusing on process improvement and operational excellence. Tim's efforts have contributed to multiple award recognitions, including the NICE InContact Customer CX Excellence award and the JD Power Award. They earned a Bachelor’s degree in Criminal Justice from the University of Delaware.
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