Daniel Shih is an executive leader with extensive experience in building and leading customer success and experience organizations across various sectors, including healthcare, cybersecurity, and financial services. Currently serving as Vice President of Customer Experience at CYPHER Learning, Daniel has a history of managing customer relationships at all levels, developing methodologies to enhance customer satisfaction, and driving key metrics such as revenue attainment and customer retention. Daniel has held leadership roles at companies like iboss, Nymi, and Imprivata, where they contributed significantly to customer success and organizational growth. Daniel's educational background includes a Master's Degree in Computer Science from Boston University and a Bachelor's in Computer Science and Economics from Tufts University.
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