Thiago Serra

Thiago Serra has extensive experience in event management and customer experience, currently serving as Gerente de Eventos e Experiências at Cyrela since 2013. Previous roles include Coordenador de Eventos e Experiências, where Thiago structured the events department for the Marketing team across three brands, and Supervisor de Experiência do Cliente, focusing on customer communication and engagement with multiple brands within the group. Thiago's earlier positions at Cyrela, such as Analista de Comunicação and Assistente de Relacionamento, involved managing communication strategies, customer care, and event planning. Prior to Cyrela, experience includes quality monitoring at TSA Gestão de Qualidade and sales monitoring at Telesolution. Thiago holds an MBA in Business Management from the University of São Paulo and a degree in Marketing from E-ATT.