Narayan Desai

Senior, IT Helpdesk Engineer at Cytel

Narayan Desai has a diverse range of work experience in the field of IT support and engineering. Narayan is currently working at Cytel as a Senior IT Helpdesk Engineer, where they specialize in desktop support and troubleshooting various IT technical issues. Prior to Cytel, Narayan worked at Shivamtech Engineering Design Pvt. Ltd. as an IT Support Analyst, managing the administration of IT infrastructure and performing troubleshooting and maintenance operations. Narayan also has experience as a Systems Engineer at MindSquare Technologies and IGATE. Earlier in their career, Narayan worked at Magna Infotech as a Technical Support Engineer, providing support for internal employees and handling web administration tasks. Narayan started their career at Star Computer as a Technical Support Engineer, where they gained experience in computer assembling, networking, hardware and software maintenance, and installation and setup of computer applications.

Narayan Desai obtained a Bachelor's Degree in Computer Application (Computer Science) from Tilak Maharashtra University in Pune, India. This degree was earned between the years 2008 and 2011. In addition to their formal education, Narayan has also obtained several certifications. These certifications include "IT Service Desk: Service Management" from LinkedIn, obtained in May 2020, "Learning ITIL®" from LinkedIn, obtained in April 2020, "Learning Linux Command Line" from LinkedIn, obtained in April 2020, and "Windows 10: Plan Desktop and Device Deployment" from LinkedIn, obtained in April 2020. Narayan has also completed the VMware Certified Associate - Data Center Virtualization, although the specific date of completion is not provided.

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Timeline

  • Senior, IT Helpdesk Engineer

    April, 2023 - present

  • Desktop Support

    February, 2021