DTWOC Telcare Limited is a Business Process Outsourcing (BPO) that specializes in a wide scope  of activities and is proficient in managing inbound and outbound calls in modern business, quality customer service support that matters the most in the corporate & retail world.

Quality customer service has become the most competitive advantage on the market. Hence, D2C Telcare extensively enhances your Customer/Client experience through advanced seamless Customers engagements.

The top services we provide are:
1) Outbound Calling - New client acquisitions, Upsells & Cross-sells to boost company profitability
2) Inbound Calling - Enhanced customer experience which boosts customer retention, scalability & creates better brand reputation.
3) Data Backup - 3 phase backing up of all call records
4) Reporting - This also includes real time report dashboards
5) SMS broadcasting & Chabot - Reach all your clients at once with customised messages & real time conversations.
6) Voice Broadcasting - Product and Service awareness as a critical marketing function.
7) KYC Profiling & Verification system - 
8) Surveys and Product Knowledge Campaigns

D2C Telcare also offers on-premises seamless contact points should that be the clients' preference.

Successful partnerships offer strength in numbers. With D2C Telcare Limited, we work with you to increase profits and productivity at an unprecedented low cost with our expert knowledge and advanced system and technology.


Call Center

Consumer Services

Messaging & Communication

Outsourcing

D2C Telcare

D2C Telcare's headquarters in Lusaka, Zambia

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