Nicholas Jones

Nicholas Jones is a customer experience leader currently serving as the Director of Customer Experience at DAC, Inc. in Houston, Texas, where they develop strategies to enhance service excellence and customer satisfaction. Previously, they held roles at DAC, Inc. as a Special Project Manager and Client Development Manager, focusing on training and managing high-performance teams. Nicholas also worked at Helfman Ford as a Service Tech and gained diverse operational experience at Siemens in various managerial roles. Additionally, they served as Maintenance Officer and Station Training Lieutenant at the Cy-Fair Volunteer Fire Department from 2003 to 2017.