Essam Ali

Essam Ali has extensive experience in product operations and technical support. Currently serving as Product Operations Manager at Daftra since March 2017, Essam oversees the Accounting Services Department, focusing on process improvement and optimization. Previously, Essam held the position of Customer Service Team Lead at Daftra, responsible for monitoring and reviewing customer interactions. Prior roles include System Administrator at National Travel Service, Inc. from August 2013 to March 2022, and Technical Support at ics zoom and perfectproject, where Essam specialized in identifying client needs and developing functional requirements for programming systems. Essam holds a Bachelor's Degree in Accounting from Cairo University, earned between 2004 and 2008.