Joe Bower is a results-oriented leader in Customer Success and Success Operations, currently serving as CSM Manager at Dagster Labs, where they drive customer outcomes, growth, and retention. From 2022 to 2024, Joe was the Senior Manager of Customer Success at Akamai Technologies, managing a team responsible for over $100M in annual recurring revenue and earning a Silver Stevie Award for Best Customer Feedback Strategy. Joe's career includes roles at Linode, where they pioneered the creation of Customer Success and achieved significant improvements in Net Revenue Retention. Joe holds a Bachelor of Science in Information Technology from Drexel University and an Associate of Science in Network Management from Gloucester County College.
Location
Philadelphia, United States
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