James Morales

James Morales has a diverse work experience spanning several industries. James'smost recent role is as a Service Delivery and Training Engineer at Damstra Technology, where they started in February 2023. Before that, they worked at Peak Utility Services Group as a Help Desk Team Lead from March 2021 to February 2023. In this role, they were responsible for managing a help desk and ensuring customer satisfaction. Prior to that, they were a Technical Support Engineer at Ping Identity from July 2019 to March 2021, where they excelled at problem-solving and building relationships with clients. Before Ping Identity, they held various roles at Long View Systems from 2016 to 2019, including Team Lead, Technical Lead, and System Consultant, where they navigated issues and provided IT services to clients. James'searlier work experience includes serving as a Surface Mechanic in the Army National Guard from 2013 to 2016 and working at DIRECTV in roles such as Quality Assurance Administrator and Training Specialist I from 2009 to 2013. James also had a previous stint in the WA Army National Guard as a Turret Mechanic/Hazmat Trainer from 1994 to 2002, where they excelled in technical and leadership roles. Overall, James has a strong background in technical support, leadership, and customer service.

James Morales obtained their Associate of Arts and Sciences - AAS degree in Computer Science from the Community College of Aurora, which they attended from 2018 to 2021. Prior to that, they earned an Associates of Science degree in Paralegal Services from Crown College, which they attended from 2004 to 2005. In addition to their formal education, James has obtained several certifications, including Implementing and Administering Microsoft Sentinel, Learning Azure Data Explorer, Learning Azure SQL Querying, Learning Linux Shell Scripting, A+, ITIL Foundation Level, and (ISC)² Candidate.