Eric R.

Eric R. is the Director of Account Management at Dandy, where they lead efforts to optimize customer experiences through strategic improvements in teams, technology, and processes. Previously, they served as the Director of Implementation at ServiceTitan, overseeing the SaaS implementation for the residential new trades market, and scaled the customer support team at ChowNow from 2 to 27 employees while enhancing operational efficiency. With extensive experience in customer success and operations leadership across various organizations, including Hulu and The Black Tux, Eric has consistently driven significant improvements in performance and customer satisfaction. They hold a Bachelor of Arts in Political Science and Government from Emory University.