Rakia Achab

Rakia Achab has extensive experience in customer experience management and communication, currently serving as a Customer Experience Manager at Dandy since 2021. In this role, Rakia leads and develops a team of customer service agents, optimizing performance and conducting weekly CX meetings. Prior to this, Rakia worked as a Customer Experience Associate at Dandy, enhancing client experiences and providing technical support to medical professionals. Rakia's career includes significant positions at Proper Cloth, where customer service support was provided, and earlier roles in supply chain coordination and event planning. With a Bachelor of Arts in Fashion Communication & Promotion from Lasell University and a certificate from the London College of Fashion, Rakia combines a solid educational background with diverse industry experience.