Jianping Mao has over a decade of experience as an IT Consultant at Danfoss, specializing in ITSM tool updates and serving as an APAC IT Fundamental Trainer, focusing on training agents in ITIL, change management, incident management, and problem management. Jianping also worked as an IT Helpdesk Analyst, emphasizing communication and foundational IT knowledge. Additionally, Jianping has experience as a Freelance Translator, fluent in oral English and holding a TEM-8 certification. Jianping holds a Bachelor's degree in English Language and Literature from Tianjin Agricultural School, completed in 2011.
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