Muhammad Haseeb

Muhammad Haseeb is a seasoned professional with extensive experience in quality assurance and learning & development across various sectors. Currently serving as Senior Manager for QA & L&D at Daraz since October 2021, Muhammad has implemented AI models for quality evaluations and new hire training, enhancing operational efficiencies. Previously, as Customer Service Support Manager at Master Group of Industries, Muhammad significantly improved customer satisfaction metrics and developed training programs and performance scorecards. Muhammad's career also includes roles at ibex. Pakistan and other reputable organizations, where achievements include creating nationwide QA dashboards and improving training outcomes. Muhammad holds an MBA in Banking & Finance from Hailey College and has foundational expertise in customer relations from early experiences at Telenor.