Muhammad Usman has extensive experience in account management and customer relations, currently serving as a Key Account Manager for FMCG at Daraz since August 2017, where responsibilities include managing a marketing team and attracting new sellers. Prior to this role, Muhammad held the position of Correspondence & Dispute Team Lead at Kaymu Asia from March 2013 to July 2017, focusing on long-term planning for operational excellence and maintaining high customer service standards. Muhammad began his career as a Customer Relation Officer at Abacus Consulting, working with Telenor Prepaid from September 2011 to March 2013, where responsibilities involved client information management and eligibility verification. Muhammad Usman holds a B.Com in IT and Statistics and an I.Com in Business/Commerce from the University of the Punjab.
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