Rahat Usama

Rahat Usama is an experienced professional currently serving as a Leading Resolution Expert within the Issue Resolution Department at Alibaba Group's Daraz, enhancing Brand experiences and managing Brand-related claims and issues. Concurrently, Rahat works as a Resolution Specialist at Daraz, addressing Brand payment queries and processing claims. Additionally, as a Digital Content Creator, Rahat actively engages across various social media platforms. Previous roles include eCommerce Specialist at Flambeau, Social Media Manager at RIA Boutique, and Customer Service Representative positions at Careem and ibex. Rahat's educational background includes a Bachelor of Commerce from Karachi University and ongoing BBA/MBA studies in Marketing.