Simran Shakya is an accomplished professional with a diverse background in operations and customer service. Currently serving as a First Mile Operations Supervisor at Daraz since May 2022, Simran facilitates communication between the customer experience team and other departments, engaging in project management to ensure successful project launches. Previous experiences include event management at NAAMII, Quality Assurance and Quality Control at Vianet Communications, where regular quality evaluations of customer interactions were conducted, and a role as Lead Customer Service Representative at Bhojdeals.com, providing guidance and mentorship to the customer experience team. Simran also has experience as a Personal Assistant at Kathmandu Eye Center.
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