Sofia Siddiquie

Sofia Siddiquie currently serves as Team Lead Claims at Daraz, a position held since March 2022, where responsibilities include updating upper management on seller claims and performance, managing complaint resolutions in line with company policies, and addressing delays. Previously, Sofia acted as Team Lead for Customer Complaint Management, excelling in collaboration, project timeline management, and optimizing team performance. From March 2018 to March 2022, Sofia worked as a QA Officer at Daraz.pk, focusing on quality assurance and performance evaluations of customer service representatives. Earlier experience includes a role as a Telemarketing Executive at NetByz Solutions from April 2015 to January 2017, where Sofia developed strategic workflows and managed listings for various online platforms. Sofia holds a Bachelor's degree in arts from Karachi University.