Annalisa Zollo is a Senior Customer Success Manager at Darktrace, overseeing over 80 accounts primarily in the Italian market since November 2022. With a background that includes managing complex deployments and escalations at Darktrace, Annalisa previously served as a Customer Service Host at DigiOutsource, where exceptional satisfaction rates were maintained through high-volume customer interactions. Additional experience includes freelance translation and interpretation roles with various organizations, providing services in Italian, Swahili, and across different media platforms. Annalisa holds a Master's Degree in Languages and Literatures of Africa and Asia and a Bachelor's Degree in Modern Languages and Cultures from Università di Napoli L'Orientale, complemented by training in digital marketing.
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