Ed James is an experienced professional in account management and renewals, currently serving as the Director of Customer Engagement & Renewals for EMEA at Darktrace, a leader in cybersecurity AI. Prior to this role, Ed worked at Entrust as a Manager in Account Management for Digital Security Solutions, focusing on Zero Trust strategies. Ed's background includes significant positions at Progress, where responsibilities spanned from Manager to Supervisor in Renewal Sales for Digital Experience and DevTools across EMEA and APAC. Ed's earlier experience as a Territory Manager at Westcon for renewals in France further solidifies a strong foundation in managing customer relationships and driving business success. Ed holds a degree from The University of Reading, completed between 2010 and 2014.
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