Gavin Loo is a skilled technology support professional with extensive experience in technical support and user engagement. Currently serving as Team Lead and Cyber Support Engineer at Darktrace since August 2022, Gavin previously worked as an Information Technology User Engagement Analyst at BPM LLP, providing tier 1 and tier 2 support to over 1,000 employees and partners. Earlier roles include Technology Support Specialist at Convent & Stuart Hall, where expertise in managing cloud-based software and device inventory was demonstrated. Educationally, Gavin holds a Bachelor of Science in Economics from the University of San Francisco and has accumulated diverse experiences in various positions, including roles as a research assistant and intern, showcasing a strong foundation in technology and support services.
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