James Brooker

James Brooker is a seasoned professional currently serving as the Customer Success Director for Strategic Accounts at Darktrace since April 2020, with previous roles including Customer Success Manager and Team Lead for Strategic Accounts in EMEA. Prior to Darktrace, James worked at GfK from August 2017 to April 2020, where responsibilities included serving as an Account Manager in the Telecoms sector and undertaking various client-facing roles in the Consumer Insights Team and Market Insights team. Earlier work experience includes customer service roles at Waitrose and Tesco, as well as a caring position at the National Society For Epilepsy. James holds a Bachelor of Arts degree in History from the University of Southampton and is pursuing an Online Certificate in Cybersecurity from Harvard Online.