James Burwell

James Burwell is an accomplished Customer Success Manager at Darktrace, overseeing a portfolio exceeding $16 million and maintaining a 100% renewal rate since February 2023, with notable attainment of 121% of renewal targets and 117% of renewal/upsell targets. Previously, James served as an Account Executive at KMS Lighthouse, focusing on enhancing customer experiences through knowledge management solutions. Earlier roles include a Bank Employee at CIRCLE HOSPITAL (BATH) LTD and a barman/waiter at Eat Five Star. James holds a degree from Newcastle University, completed between 2018 and 2021, and attended Prior Park College from 2012 to 2017.