Kevin Miller is an experienced Hardware Support Engineer at Darktrace since September 2019, specializing in troubleshooting hardware-related issues for global clients using Linux-based servers. Prior to this role, Kevin provided Tier 2 support through a ticketing system, addressing over 5,000 issues involving troubleshooting, bug reports, and feature requests. Previous positions include Lead Brand Ambassador for State Farm, Treasurer for the Phi Kappa Psi Towson chapter, and various customer service roles in companies such as Lyft and Taco Bell. Kevin holds a Bachelor of Science in Information Technology from Towson University and an Associate of Science in Cyber Security from Garrett College, complementing a robust educational background in general studies.
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