Michael Fontanilla is a skilled Cyber Support Engineer at Darktrace since May 2023, bringing a diverse background in customer experience and technical support. Previous roles include Global Customer Experience Specialist at Designit and Help Desk Administrator at JND Legal Administration, where responsibilities encompassed technical support and customer interaction. At Gonzaga University, experience as a Student IT Support involved assisting students and faculty with technology issues related to online resources and Office 365. Michael holds a degree in Computer Science & Computational Thinking with a concentration in Communication Studies from Gonzaga University, graduated in 2020.
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