Nick Martin is a dedicated Senior Technical Support Engineer at Darktrace since April 2022, where responsibilities include developing training programs and mentoring new IT team members, as well as leading employee onboarding processes. Prior experience includes a role as a Technical Support Engineer at Darktrace, providing reliable support to global internal employees, managing installations of Mac and Windows machines, and maintaining high SLA targets. Nick Martin also worked at Apple in two roles as a Sales Specialist and Technical Specialist, consistently achieving high customer satisfaction rates while diagnosing and solving technical issues. Other experiences include hosting a radio show at KUSF, interning at Epitaph Records, and serving as a lifeguard while pursuing a Bachelor's degree in Performing Arts and Social Justice with a music concentration from the University of San Francisco.
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