Prachi Shah is a seasoned leader and mentor with over 21 years of experience in customer success, digital transformation, and IT architecture. Currently serving as the Senior Director of Customer Success in APAC at Darktrace, they also co-founded FC-Suite, focusing on Customer Success and Renewal practices for startups. Previously, they held key leadership roles at Syncron, Singtel, and Ericsson, successfully managing large-scale transformation programs and building high-performing teams. Prachi has been recognized with multiple awards, including the Women in ICT Awards Shining Star Finalist, and is committed to mentoring others in the industry. They hold a Master's degree in Computer Applications and continue to pursue advanced studies.
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