Richard Chou

Richard Chou is a Customer Success Manager at Darktrace, overseeing a portfolio of 50 accounts across the APAC region, generating over USD $3M in Total Contract Value while ensuring customer satisfaction and value from Darktrace solutions. Previously, Richard served as a Customer Success Manager at Sysage, where notable achievements included independently closing a key deal and optimizing internal processes with HubSpot. As a Product Marketing Manager, Richard organized successful seminars that engaged over 500 attendees and generated significant sales leads. Additional experience includes roles in brand communications, digital marketing, and public relations at various organizations, complemented by a Master of Science in Integrated Marketing Communications from Northwestern University and a Bachelor of Arts in Advertising from Renmin University of China.