Ivan L. has over 20 years of global management experience in IT Service Management, ITIL, and Technical Operations. They have led significant changes to IT teams, focusing on process improvement and customer satisfaction across diverse environments. Ivan has held various roles, including Director of IT Change Management at Alorica and Director of Service Operations at Sungard Availability Services, where they successfully enhanced operational efficiency and team performance. Currently, Ivan serves as NOC Manager for DartPoints, overseeing operations across five data centers in South Carolina and North Carolina, while pursuing multiple advanced degrees at Webster University and a BA at the University of South Carolina Upstate.
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