Dev Shahani is a seasoned professional in customer success and operations with extensive experience across various industries. Currently serving as a Senior Manager of Customer Success at Darwinbox since September 2025, Dev previously held the position of Customer Experience Lead (New Products) at inFeedo, where leadership in the implementation of an AI-powered Employee Helpdesk resulted in a notable increase in onboarding efficiency. Prior to that, Dev was a Senior Customer Success Manager at Zenoti, achieving significant improvements in customer loyalty and churn rates while managing substantial monthly recurring revenue. Earlier roles included General Manager at StanPlus, where substantial revenue growth was accomplished, and various operational roles at Uber, contributing to pioneering training programs and improving delivery efficiencies. Dev holds a Bachelor of Arts degree in Mass Communication/Media Studies from St. Mary's College.
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