Bernardo N.

Bernardo N. is a seasoned professional in customer support and culinary arts, currently serving as the Product Support Team Manager at Dashlane since November 2020. In this role, Bernardo leads an international team of remote Product Support Specialists, focusing on empowering customers and ensuring smooth transitions during product changes. Previous positions at Dashlane include Support Engineer and Senior User Support Agent, where Bernardo addressed complex B2B customer inquiries and helped troubleshoot issues. Prior experience includes roles in customer relationship management and various culinary positions, such as Sous Chef and Pastry Chef, where responsibilities ranged from recipe creation to cost control and food safety. Bernardo holds a degree in Food Production from Escola Superior de Hotelaria e Turismo do Estoril.