Suzanne L.

Suzanne L. is an experienced leader in content strategy and customer experience, currently serving as the Director of Knowledge & Self-Service Strategy at Dashlane since May 2021. In this role, Suzanne has successfully implemented optimized self-service solutions, achieving a 70% reduction in help center costs while enhancing the user experience for over 3 million annual visitors. Previously, Suzanne held significant positions at companies such as Meta, Blackboard, and Agent Logic, where expertise in content governance, user experience, and cross-functional collaboration was demonstrated. With a strong educational background in English from the University of Nebraska at Omaha, Suzanne brings a wealth of knowledge and experience in technical writing, project management, and content design across various industries.