Suzanne L.

Suzanne L. is a seasoned professional with extensive experience in knowledge management, content strategy, and customer support across various high-profile companies. Currently serving as the Director of Knowledge & Self-Service Strategy at Dashlane, Suzanne has achieved a remarkable 70% reduction in self-service help center costs while enhancing the user experience for over 3 million annual visitors. Previous roles include Content Strategy Manager at Meta, where Suzanne led cross-functional teams to create governance for platforms like Facebook and Instagram, and various positions at Blackboard, where Suzanne contributed to significant content migrations and user experience improvements. Holding both a Master of Arts and a Bachelor of Arts in English from the University of Nebraska at Omaha, Suzanne demonstrates a strong foundation in communication and technical writing, further evidenced by a track record of successfully managing and developing documentation processes across multiple organizations.