Etienne Hantz

Etienne Hantz is a Director of WW Customer Success Operations, Experience, and Intelligent Services with a robust background in support management spanning over two decades. They began their career as a Support Engineer at Dassault Systèmes, progressing through various management roles, where they led teams and defined customer support strategies leveraging big data and artificial intelligence. Etienne is passionate about enhancing customer service and satisfaction, with a focus on creating "augmented engineers." They hold a Licence in Geography from Université Panthéon Sorbonne and a DUT in Computer Science from IUT ORSAY.