Jon-Michael Bagtas is a seasoned professional with extensive experience in operations management and customer service across various industries, including financial services and IT. Currently serving as the Service Desk & Operations Team Leader at Data Action since October 2018, Jon-Michael has demonstrated success in identifying billable work, streamlining workflows, and overseeing investigations into ATM/POS monitoring issues. Past roles include Senior Operations Manager at Sun Life Financial, where project management and team performance improvement were key responsibilities, and Associate at JPMorgan Chase & Co., focusing on fund accounting operations. Jon-Michael's background includes significant accomplishments in customer retention, strategic operations management, and staff training, complemented by a Bachelor of Arts in Social Sciences from Ateneo de Manila University.