Data Direct Group
Michael Estephan is a seasoned professional with experience in customer service and administrative roles within the healthcare and telecommunications sectors. Currently serving as a Senior Coordinator and Contact Centre Officer at Data Direct Group since December 2020, Michael Estephan is involved in the Al Jalila Children Hospital Project, where extensive knowledge of protocols, services, and facility procedures has been acquired. Previously, Michael Estephan worked as a Contact Center Specialist at Data Direct Outsourcing and held the position of Assistant Accountant at AL FAYHAA Hospital from October 2017 to May 2019, managing hospital accounting entries and preparing financial reports. Earlier in the career, Michael Estephan served as a Customer Service Representative at MABCO, focusing on customer account setup. Michael Estephan earned a Bachelor of Business Administration from Damascus University between 2014 and 2019.
Data Direct Group
In today's digital age, the business environment has become even more complex and challenging. To navigate through this world, you need relationships and connections. You also need a trusted ally with the tools and the platform to capture opportunities. That’s where we come in. With over 2 decades of experience in fostering connections with our customers’ customers, our business units help you connect to people, performance and profits. - 3000+ successful projects - 1500+ employees and workstations - 5 countries - Millions of connections established We do this through our 5 business pillars which are united in our mission of enabling digital connections. CX and Contact Centres: Our platform uses the latest technology to create a seamless experience, enabling companies to make deeper connections with their customers. Records Management: Efficiently organize and maintain physical and digital records, ensuring easy accessibility, retrieval, and secure storage. Direct Sales: Deploy trained sales professionals who engage with customers to promote products or services. Tech Solutions: Your conduit to digital transformation. Our forte lies in providing enterprise IT solutions that are comprehensive and efficient. Digital Marcomms: A through-the-funnel solution provider, helping create influence for your brand and nurturing it through to conversion.