Carmen M. is an Operations Manager with 12 years of experience in the BPO industry, having progressed from frontline representative to operations manager. At Data Vimenca, Carmen managed operations while specializing in quality management, process improvement, and strategic planning. Currently serving as a Training Coordinator at SAFETY FIRST TM ENTERPRISE SRL, Carmen designs and delivers training programs aimed at leadership development and team performance enhancement. Carmen also pursues a degree in Law at Pontificia Universidad Católica Madre y Maestra and a diploma in Business Administration and Management at IDADE Instituto de Alta Dirección de Empresas.
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