Data#3
Daniel Koszegi is an experienced professional in customer experience and IT service management with a strong background in incident resolution and service delivery. Currently serving as a Customer Experience Manager at Data#3 since June 2022, Daniel has previously held roles such as ITIL Service Manager at DXC Technology, where responsibilities included ITSM service operations and offshore resource management. At NEC Australia, Daniel excelled as an Incident Manager, overseeing national incident management and driving technical team resolutions. Daniel's extensive experience includes various managerial positions at SA Water, where responsibilities spanned incident and problem management, service desk coordination, and change management, as well as an early role as a Helpdesk Analyst at SA Health. Daniel holds a Diploma of IT Software Development from Douglas Mawson Tafe and completed Year 12 at Woodville High School.