Darren Jacobs

Darren Jacobs is an experienced professional in the field of managed services and customer experience management, currently serving as the National Manager of Services Transformation & Compliance at Data#3 since November 2018. In this capacity, Darren oversees a portfolio of managed services agreements, leads customer experience managers, and drives a culture of service excellence. Prior to Data#3, Darren held various significant roles, including Customer Experience Manager at Netsurit, where responsibilities encompassed managing strategic clients and service transitions, and Global Incident Manager at HP, focusing on major incident management in the Americas and EMEA. Darren's career began with technical support roles and has evolved through substantial achievements in incident management and operational risk frameworks in prominent organizations such as UBS and Gijima. Darren holds an MCSE certification and has a strong foundation in IT service delivery and customer relationship management.