Hayden Knight is a seasoned professional in the field of IT service management, currently serving as the ServiceNow Platform Team Lead at Data#3 since June 2020. In this role, Hayden is responsible for both technical leadership and team management for the ServiceNow (ITSM Platform) team, overseeing the platform utilized for internal and external customer support through Managed Services. Previously, as the ITSM Platform Technical Lead at Data#3, Hayden provided high-quality development, technical analysis, and support to various stakeholders. Prior experience includes working as a Technical Consultant at JDS Australia, facilitating the integration of ServiceNow ITSM products, and a Web Developer role at the Queensland Department of NPSR, focusing on the maintenance and design of internal web applications. Hayden holds a Bachelor's Degree in Information Technology with a focus on Corporate Systems Management from the Queensland University of Technology.
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