Joseph Couzens is currently the ITSM Process Lead at Data#3 Limited, where they are responsible for the Knowledge Management process within Managed Services delivery. Previously, Joseph has held various positions, including Senior Desktop Support Engineer and Service Desk Team Lead at Data#3, and has provided IT support across multiple organizations, such as StatePlus and Toyota Financial Services AU. With a background in supporting diverse IT environments, Joseph demonstrates exceptional interpersonal and organizational skills while advocating for continuous improvement and knowledge sharing. They have a strong ability to adapt to different working environments and excel under pressure.
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